Tech Support Advanced Diagnostics Course Synopsis


  • Introduction
  • Monitoring Running Processes
    • Memory Usage
    • Handle Usage
    • Performance
    • Local and Remote Logging
  • Process Problems
    • Command line
    • Environment
  • Access Problems
    • File System
      • Missing files
      • Files in the wrong place
      • Who is accessing/locking my files
    • Registry
      • Diagnosing Registry access problems
  • DLL Problems
    • Applications not loading because of DLL mismatches
    • What DLLs does a process use?
    • DLLs loaded at run time
  • Memory Problems
    • Diagnosing Memory Leaks
    • Diagnosing Memory Corruption
  • Tools
    • Task Manager
    • Perfmon
    • + others
  • Resources
  • Conclusion